Consulting

Your customer experience is our passion

Customer-Centric Transformation Services

We help executives guide their companies through multi-year customer experience transformation efforts by using our knowledge of best and emerging practices to develop customized programs. These are some of our specific offerings.

Operational Assessments: Temkin Group will evaluate your customer experience strategy and plans to make sure you’re on the right track. These projects will often include online surveys to benchmark the organization’s customer experience competencies and interviews with key stakeholders.

Interactive Training Workshops: Temkin Group will deliver customized workshops that teach participants how to apply the principles of customer experience through a combination of presentations, discussions and small group exercises. These workshops can be tailored for any audience and can incorporate company-specific issues and opportunities.

Executive Off-Site and Management Meetings: Temkin Group will design the agenda and facilitate interactive sessions for executive teams to gain alignment around their customer experience plans and ambitions.

Executive Coaching: Temkin Group will provide ongoing support for executives who are leading customer experience transformation efforts. Leading change can be difficult, so we will combine recurring and ad-hoc check-ins to advise you along the way. Whether you need advice on a new initiative or just a sounding board to vent frustration, we’ll be there for you.

Experience Evaluations: Temkin Group will evaluate your customer experiences (Web, phone, store, cross-channel) using our SLICE-B expert review methodology. These projects will identify key strengths and weaknesses and can be used to compare experiences with competitors as well as with best-in-class firms from other industries.

Vendor Marketing Services

Temkin Group helps vendors reach the right audiences with the right products and messages at the right time. While we support many vendors, we remain independent and will not endorse any individual companies.

Strategic Roadmap Reviews: Temkin Group will evaluate your product plans to make sure that they are aligned with the needs of customer-centric organizations.

Marketing Message Review: Temkin Group will review your marketing plans to make sure that you are delivering the right message to the right audience.

Webinars: Temkin Group will participate in Webinars for vendors across a wide range of customer-experience topics.

Speeches: Temkin Group will give speeches for vendor marketing events or user group meetings across a wide range of customer-experience topics.