CONSULTING – Your Customer Experience is Our Passion

Temkin Group helps companies build the competencies required to become more customer-centric and also provides marketing services to vendors with customer experience offerings.

Customer-Centric Transformation Services

We help executives build holistic plans to transform their companies. Our preferred engagement model is to develop deep, ongoing relationships during which we can provide the following types of services:

Operational Assessments

Temkin Group will evaluate your customer experience strategy and plans to make sure you on the right track. These projects will often include interviews with key stakeholders. The results will highlight strengths, weaknesses, and next steps of your efforts.

Interactive Training Workshops

Temkin Group will deliver customized workshops that teach participants how to apply the principles of customer experience through a combination of presentations, discussions and small group exercises. These workshops can be tailored for any audience and can incorporate company-specific issues and opportunities.

Executive Off-Sites and Management Meetings

Temkin Group will design the agenda and facilitate interactive sessions for executive teams to gain alignment around their customer experience plans and ambitions.

Executive Coaching

Temkin Group will provide ongoing support for executives that are leading customer experience transformation efforts. Leading change can be difficult, so we will combine recurring and ad-hoc check-ins to advise you along the way. Whether you need advice on a new initiative or just a sounding board to vent frustration, we’ll be there for you.

Experience Evaluations

Temkin Group will evaluate your customer experiences (Web, phone, store, cross-channel) using our SLICE-B expert review methodology. These projects will identify key strengths and weaknesses of customer interactions and can be used to compare your company’s experiences with competitors as well as with best-in-class firms from other industries.

Vendor Marketing Services

Temkin Group helps vendors reach the right audiences with the right products and messages at the right time with the following types of services:

Strategic Roadmap Reviews

Temkin Group will evaluate your product plans to make sure that they are aligned with the needs of customer-centric organizations.

Marketing Message Review

Temkin Group will review your marketing plans to make sure that you are delivering the right message to the right audience.

Marketing Webinars

Temkin Group will participate in Webinars for vendors across a wide range of customer-experience topics. We will not endorse any vendor’s offerings as our objectivity is critical to our value!

Marketing Speeches

Temkin Group will give speeches for vendor marketing events or user group meetings across a wide range of customer-experience topics. We will not endorse any vendor’s offerings as our objectivity is critical to our value!