Recent Research Reports
- The State of Customer Experience Management, 2013
May 2013 - Employee Engagement Case Studies: Five I’s in Practice
May 2013 - Data Snapshot: Social Media Benchmark, 2013
April 2013 - Best Practices in B2B Customer Experience
- Data Snapshot: Media Use Benchmark, 2013
March 2013 - 2013 Temkin Experience Ratings
February 2013
Did You Know?
- Publix, Trader Joe's, Aldi, Chick-fil-A, Amazon, and Sam's Club lead 246 companies across 19 industries in the 2013 Temkin Experience Ratings
- Allegiance, NICE Systems and Walker Information are winners of 2013 CX Vendor Excellence Awards
- EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of NZ are winners of the 2012 CX Excellence Award
- Our eBook identifies 10 CX Mistakes to Avoid
- You can benchmark your CX maturity with tools and data in The State of CX Management, 2012
- CX correlates to loyalty and CX leaders have 19% more customers likely to recommend them
Is Your Customer Experience Where
It Needs To Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you'll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We've helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way.
Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
CX journeys can seem overwhelming, but you don't have to do it alone. Contact us at (617) 916-2075 or info@temkingroup.com
