Temkin Group is a customer experience (CX) research, consulting, and training firm. We help large organizations build customer loyalty by accelerating their CX journeys and avoiding many of the pitfalls along the way.

When experience matters, don't leave it to chance.

Did You Know?


Is Your Customer Experience Where
It Needs To Be?

Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.

Making matters worse, you'll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.

We Can Help

We've helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:

  • Assess your CX efforts
  • Align your management team
  • Infuse the voice of the customer
  • Build a customer-centric culture

CX journeys can seem overwhelming, but you don't have to do it alone. Tap into Temkin Group's expertise with a research & advisory subscription or some of our many other services. Contact us at (617) 916-2075 or info@temkingroup.com.

for our monthly CX Journal