Recent Research Reports
- State of the CX Profession, 2015
- Dataset: 2015 Temkin Trust Ratings
- Data Snapshot: Customer Experience Expectations and Plans for 2015
- Engaging Millennials in the Workplace
- 2015 Temkin Experience Ratings
- Dataset: 2015 Temkin Experience Ratings
Did You Know?
- Publix, H-E-B, Aldi, Chick-fil-A, PetSmart, Amazon.com, and Trader Joe's led 293 companies across 20 industries in the 2015 Temkin Experience Ratings
- Dell, EMC, and Touchpoint Support Services are 2014 Temkin Group CX Excellence Award winners
- You can gain ongoing support with a Research & Advisory Subscription
- Temkin Group's upcoming employee engagement workshop is on April 14 & 15 in Boston
- The Customer Experience Matters® blog has an Executive's Guide to CX
Is Your Customer Experience Where
It Needs To Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you'll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We've helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
CX journeys can seem overwhelming, but you don't have to do it alone. Tap into Temkin Group's expertise with a research & advisory subscription or some of our many other services. Contact us at (617) 916-2075 or firstname.lastname@example.org.