Recent Research Reports
- Net Promoter Score Benchmark Study, 2014
- State of Voice of the Customer Programs, 2014
- Case Studies in Text Analytics
- RoI of Customer Experience, 2014
- Dataset: Temkin Innovation Equity Index
- Social Employee Engagement
Did You Know?
- Nominations for our Customer Experience Excellence Awards are due on Tuesday, October 21
- You can gain ongoing support with a research & advisory subscription
- Temkin Group offers different CX workshops throughout the year. The next one is December 9 & 10 in South Beach
- H.E.B., Trader Joe’s, Chick-fil-A, and Publix are on top of the 2014 Temkin Experience Ratings
- AIG Asia Pacific, Cisco, EMC, Intuit, and Oracle won our 2013 CX Excellence Awards
- The CX Matters blog has a page of resources for Net Promoter Score (NPS) programs
Is Your Customer Experience Where
It Needs To Be?
Our research shows that customer experience correlates to loyalty. If your customer experience falls behind, then customers will switch to your competitors.
Making matters worse, you'll have more people telling negative stories about your company. In this age of social media, word of mouth can be a big opportunity as well as a critical problem.
We Can Help
We've helped dozens of executives accelerate their CX efforts and avoid many of the pitfalls along the way. Leverage our experience to:
- Assess your CX efforts
- Align your management team
- Infuse the voice of the customer
- Build a customer-centric culture
CX journeys can seem overwhelming, but you don't have to do it alone. Tap into Temkin Group's expertise with a research & advisory subscription or some of our many other services. Contact us at (617) 916-2075 or firstname.lastname@example.org.